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Important Legal Information

GoGroopie Ltd is the owner and operator of this Website. In addition to operating the website, GoGroopie Ltd also sells Vouchers. 

In order to help you understand the legal obligations associated with using and purchasing from our Website, please read and review the following legal documents

1. Terms of use – You agree to the terms of this document whenever you use any aspect of the Website, irrespective of what you Purchase from the Website

2. Terms of Sale – You agree to the terms of this document if you purchase a voucher from Us 

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Site and Service Terms of Use

1. THE BASICS

Who are we and what do we do?

Welcome to Go Groopie. The Go Groopie website www.gogroopie.com is owned and operated by Go Groopie Limited, a company incorporated in England & Wales with company number 07363687 and having its registered office at 330 High Holborn, London WC1V 7QT ("We", "Us", "Our", "Go Groopie"). We provide the Service on the Site and we allow other Advertisers to sell certain discounted goods or services via the Site. 

What this Agreement Covers

The following terms and conditions form a binding agreement between you and us. Please review the following terms of this Agreement carefully. By using the Website or any Service (whether as a guest or a registered user), you are agreeing to these terms, as well as our data collection and processing policies (please see our Privacy Policy and our Cookie Policy for further information), and all of these terms will govern your use of the Website and the Services. If you do not agree to the terms of this Agreement, you must cease use of the Website and the Services. For the avoidance of doubt, the term "you" refers to the person accessing or using the Website or our Services, or the company or organisation on whose behalf that person accesses the Website or our Services.

This Agreement was updated on 12 March 2014. We may revise this Agreement at any time by updating this online posting. You should check the Website from time to time to review the current Agreement because it is binding on you. You may terminate this Agreement by written notice to us (by post or by email at support@gogroopie.com) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or Website will be deemed to constitute acceptance of the new Agreement.

Please note that as a consumer, nothing in this Agreement affects your non-excludable statutory rights.

What we do not do

We do not assume responsibility for any contracts between you and any Advertiser for the supply of the goods, services and or travel packages provided by that Advertiser related to your Voucher (please see the Voucher Terms of Sale for more information about this). Please also note that during your use of this Website, we are never an Advertiser’s agent, our capacity remains solely as the operator of the Site and Services and we are only responsible for what the terms as set out in this Agreement. 

Using this Site and our Services

The Site and our Service are for your non-commercial, personal use only and not for business purposes, except if separately permitted by us in writing. You may access the Site only through our mobile applications, standard web and mobile browsers and similar consumer applications, but not with any robot, spider, offline reader, site search / retrieval application or other manual or automatic device, tool or process to retrieve, index or data mine our Site, via scraping or otherwise. As an exception, revocable at any time by us, operators of public search engines may use spiders to copy materials from the Site for the sole purposes of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.

Prevention of use

We reserve the right to prevent you from using the Site and the Service (or any part of them).

 

2. DEFINITIONS AND INTERPRETATIONS

In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter.

"Advertiser" means a third party seller of goods, services or travel packages (hotel and / or flights) for which a Voucher can be redeemed for Voucher Products subject to Voucher Conditions. Please note an Advertiser may otherwise be referred to as a “Merchant”

"Advertisement" means any kind of promotional or advertising material that is published or otherwise displayed on the Website on behalf of the Advertiser;

"Agreement" means these terms and conditions and any amendments to them as we may make at our discretion;

"Content" means information and materials which a User can publish and/or obtain from the Website;

“Liability” means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with this Agreement (including liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement) – and for the purposes of this definition, all references to “Agreement” shall be deemed to include any collateral contract;

"Microsite" means an auxiliary website supplementary to our Website including mobile applications, electronic communications or services, social networking sites, or any individual, business partner-specific, merchant-specific, city-specific, or other area-specific websites that link to or reference these terms of use;

"Purchase" means the purchase of a Voucher from the Website;

"Purchaser" means any User that has made a Purchase or has received the Voucher as a gift (provided that gifting is permitted under the Voucher Conditions relating to the particular Voucher);

"Register" means to create an account on the Website (and "Registration" or "Registering" means the action of creating an account);

"Service" means all or any of the services provided by Go Groopie via the Website (or via other electronic or other communication from Go Groopie) including mobile applications, our newsletters, emails we send you and the information services, content and transaction capabilities on the Website (including the ability to make a Purchase);

"User" means any person accessing or using the Website, the Services or any application authorised by Go Groopie but developed via a third-party developer, or the company or organisation on whose behalf that person accesses the Website, Services or other application;

"User ID" means a unique identifier for each User registered on the Website;

"Voucher" means a voucher which is sold by Us and which subject to Voucher Conditions allows the Purchaser to redeem it via the relevant Advertiser in exchange for Voucher Products offered by the Advertiser;

"Voucher Conditions" means the terms and conditions described on the Voucher and detailed in the Advertisement from which the Voucher was Purchased;

"Voucher Products" means the goods and/or services (including travel packages) offered by a particular Advertiser which are described as part of the Voucher and in the Advertisement which can be obtained in exchange for a Voucher (subject to the Voucher Conditions);

"Website" means www.GoGroopie.com and any Microsite (otherwise referred to as “Site”).

 

3. RULES AND CONDITIONS OF USE OF THE WEBSITE AND OUR SERVICES

Permission to use the Website is conditional upon your agreement that you:

are aged 18 or over, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement;

comply with the terms and conditions as set out in this Agreement;

will not copy or distribute any part of Go Groopie, the Website or our Services in any medium without our prior written consent;

will provide accurate information when Registering or registering for any of our Services;

are solely responsible for your User ID and the activity that occurs while signed in to or while using the Website using your User ID;

will not use Go Groopie, the Website or its Services to collect any personally identifiable information, including account names, email addresses, or other such information for commercial purposes;

will not use the communication systems provided by or contacts made on the Website for any commercial solicitation purposes;

are solely responsible for your Content submissions, including (but not limited to) discussion posts, profile information, links, pictures, and other such content;

represent that you own or have the necessary licenses, rights, permissions, and consents to use and authorise Go Groopie to use any and all Content submitted by you to Go Groopie in accordance with the licenses granted in this Agreement;

hereby grant each User, a non-exclusive license to access the Content you submit through Go Groopie and to use, reproduce, distribute, prepare derivative works of, display and perform such Content as permitted through Go Groopie functionality and under this Agreement;

will not submit Content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such Content to Go Groopie; and

hereby affirm we have the right to determine whether any of your Content submissions are appropriate and comply with this Agreement, remove any and/or all of your submissions, and terminate your account with or without prior notice.

We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Service or the Website will be free of faults (or that Vouchers will be free of error) and we do not accept any liability for any errors or omissions. In the event of an error or fault, you should report it by email to: support@gogroopie.com.

Although We will try to allow uninterrupted access to the Site and the Service, We do not warrant that your use of the Service or the Website will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Service or the Website will be transmitted accurately, reliably, in a timely manner or at all. We do not give any warranty that the Service or the Website is free from viruses or anything else which may have a harmful effect on any technology. Also, although we will try to allow uninterrupted access to the Service and the Website, access to the Service and the Website may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or service on the Website or forming part of the Service from time to time should we reasonably have the need (or perceive the need) to do so. Your access to the Website and/or the Service may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as reasonably practicable. We assume no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds).

We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any part of this Agreement. Please note that the Website and the Service and any Purchase are directed solely at those who access the Website from the United Kingdom. We make no representation that the Service (or any goods or services) are available or otherwise suitable for use outside of the United Kingdom. If you choose to access the Website (or use the Service or make a Purchase) from locations outside the United Kingdom, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.

We reserve the right to close accounts if any user is violating our terms of use (including this Agreement), including if a user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple GoGroopie accounts, or if a user pretends to be located in a country different from where he actually resides or if a user disrupts the Site or the Service in any way.  Please note that if you use multiple logins, if we take any action against you, you may have action taken against all your accounts. 

 

4. REGISTRATION AND ACCOUNTS 

You do not need to Register to use much of the functionality of the Website or to access much of the Service. However, you must Register in order to make a Purchase from the Website or to publish Content on the Website. This is so that we can provide you with easy access to print your Vouchers, view your past Purchases and modify your preferences. You Register with us so you don’t have to re-enter your information every time you buy something. We reserve the right to decline a new Registration or to cancel an account at any time.

You can Register by creating an account with Go Groopie (either by Registering directly with us or by allowing a Go Groopie application to connect through your Facebook or other social media profile ). This will typically involve supplying us with your name, postcode, email address and possibly some other personal information. Please see our Privacy Policy (www.gogroopie.com/privacy_policy) for more details about this. 

As part of your Registration, you will need to choose a password for your account. You must keep the password confidential and immediately notify us if any authorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. Each Registration is for a single User only. However, you agree that any person to whom your User ID or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that responsibility for the security of any passwords issued rests with you and you are entirely responsible if you do not maintain the confidentiality of your password.

All Registrations must be made with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any Registrations with someone else’s email address or with temporary or invalid email addresses may be closed without notice. We may require Users to re-validate their accounts if we believe they have been using an invalid email address.

We reserve the right to close accounts if any User is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Registrations, or if a non-UK User pretends to be a UK User, or disrupts the Website or the Service in any way.

Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other Users, you may have action taken against any or all of your accounts.

We may send you administrative and promotional emails as part of the Service. We may also send you information regarding your account activity, updates about out Site and Service, as well as other promotional offers. We may also send you information regarding Purchases you’ve made. You can opt-out of our promotional emails at any time by clicking on the unsubscribe link at the bottom of any such correspondence and by managing your subscription in our subscription centre. 

 

5. NON-CONFIDENTIALITY AND PRIVACY

Registered Users are able to publish Content on the Website. You understand and agree that much of the information that you submit to us or the Website (such as postings and invitations) is submitted for the purpose of disclosure in a variety of ways by Go Groopie. Therefore, such information is not subject to any confidentiality obligation and shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such Content and we shall be free to copy, disclose, distribute, incorporate and otherwise use such Content and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

Other personally identifiable information is covered by our Privacy Policy. For full details, please refer to our Privacy Policy at www.gogroopie.com/privacy_policy.

Please note that any communications between you and Go Groopie, such as email or other correspondence via the Website or otherwise, in which you offer suggestions or comments for improving or modifying our Services will be deemed by us to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever.

 

6. CONTENT

You agree not to revise or obscure Content posted by others (including advertising and promotions authorised by Go Groopie), and you agree not to post or use any Content in any manner that:

infringes the copyright, trademark, trade secret, or other intellectual property or proprietary right of others;

violates the confidentiality, privacy, publicity, or other rights of third parties;

is unlawful, defamatory, discriminatory, libellous, pornographic, obscene, indecent, offensive, abusive, threatening, harassing, hateful, liable to incite racial hatred or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate, as determined by Go Groopie in its sole discretion;

for which you have not obtained all necessary licences and/or approvals;

is false or inaccurate;

could damage Go Groopie Ltd, any sister companies, affiliates, agents advertisers, or other parties; or

is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

 Though we strive to enforce these rules with all of our Users, you may be exposed through the Website or Services to Content that violates our policies or is otherwise offensive. Your use of the Website and Services is at your own risk. We may, but are not obligated to, terminate user accounts and/or remove Content from the Website if we determine or suspect that those accounts or Content violate the terms of this Agreement or any other applicable agreement with the offending User(s). We take no responsibility for your exposure to Content on the Website, whether it violates our content policies or not.

 

7. YOUR OBLIGATIONS AND GENERAL RULES OF USER CONDUCT 

Please note that the Advertisers will have their own applicable terms and conditions, in relation to their own supply of their goods and/or services.

You warrant that all information provided on Registration and contained as part of your account during the course of this Agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.

It is your responsibility to ensure that any products, services or information available through the Website or the Service meet your specific requirements before Purchase.

Without limitation, you undertake not to use or permit anyone else to use the Service or Website:

to send or receive any material which is not civil or tasteful;

to send or receive any material which is threatening, offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights;

to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;

to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

to cause annoyance, inconvenience or needless anxiety;

to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;

for a purpose other than which we have designed them or intended them to be used;

for any fraudulent purpose;

other than in conformance with accepted internet practices and practices of any connected networks; or

in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity.

The following uses of the Service (and Website) and Vouchers are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:

resale of the Service (or Website) or any Voucher;

furnishing false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers;

attempting to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorised to access, or probing the security of other networks (such as running a port scan);

accessing the Service (or Website) in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure;

executing any form of network monitoring which will intercept data not intended for you;

sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you may not send that person any further email;

creating or forwarding "chain letters" or other "pyramid schemes" of any type, whether or not the recipient wishes to receive such mailings;

sending malicious email, including flooding a user or site with very large or numerous emails;

entering into fraudulent interactions or transactions with us or an Advertiser (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);

using the Service or Website (or any relevant functionality of either of them) in breach of this Agreement;

unauthorised use, or forging, of mail header information;

engage in any unlawful activity in connection with the use of the Website and/or the Service or any Voucher; or

engage in any conduct which, in our reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website and Service.

The use if the Site and the Service do not include the provision of a computer or other necessary equipment to access the Site of the Service. To use the Site or Service, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunication costs or other costs that you may incur. 

 

8. LINKS TO AND FROM THIRD PARTY SITES

Where the Website contains links to third party sites and to resources provided by third parties (together "Other Sites"), those Other Sites are merely linked to provide information only and are solely for your convenience. If you use these links, you leave the Website. We have not reviewed any Other Sites and we have no control over and do not accept and assume no responsibility for Other Sites or for the content or products or services or availability of Other Sites (including, without limitation, relating to social networking sites such as Facebook). We therefore do not endorse, or make any representations about any Other Sites, or any material found on them, or any results that may be obtained from using them and we accept no responsibility for any loss or damage that may arise from your use of any Other Sites. If you decide to access any Other Sites linked to the Website, you do so entirely at your own risk.

The Website may make available access to Microsites and if it does, it may do so within or otherwise through external hyperlinks.

 

9. PURCHASE OF VOUCHERS

Go Groopie sells Vouchers via the Website on behalf of Advertisers,  that can then be redeemed for Voucher Products from the relevant Advertiser (subject to Voucher Conditions). You must Register in order to make a Purchase from the Website.

As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Vouchers as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of any of such e-mail correspondence.)

After you have gone through the procedure for purchasing a Voucher and you have confirmed your acceptance to this Agreement and we have taken payment (by debit card or credit card or otherwise), then the transaction is complete (and a contract for Purchase is made) only when we email you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out this Agreement from our Website as a record.

Please note that the Voucher (including, but not limited to, any discounts provided by the Voucher) expires on the date specified on the Voucher. 

Please note that all Vouchers are promotional vouchers that are offered for Purchase subject to this Agreement and to Voucher Conditions of the relevant Advertiser. By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement and to the Voucher Conditions of the relevant Advertiser.

Once you have made a Purchase, the Voucher is redeemable by you from an Advertiser for Voucher Products provided by that Advertiser. The particular Advertiser and particular Voucher Products offered by that Advertiser for which the Voucher can be redeemed will be stated on the Voucher. Any attempted redemption of a Voucher not consistent with this Agreement may render a Voucher void at our (or the Advertiser’s) discretion.

Each Voucher has specific Voucher Conditions associated with the promotion which will be presented to you at the time you commit to the Purchase. These specific Voucher Conditions supersede any inconsistent terms in this Agreement, except to the extent that such terms are prohibited by applicable law.

Neither we nor the Advertiser are responsible for lost or stolen Vouchers or Voucher reference numbers.

Please note that the sale of Vouchers by us is currently not subject to VAT. If UK VAT laws change we reserve the right to charge you VAT in addition to the price for the Vouchers. VAT may be charged to you separately by the Advertiser at the time you redeem the Voucher.

Please note the following restrictions:

Reproduction, sale, resale or trade of a Voucher is prohibited. Any attempt to carry out any of these will potentially void the Voucher at our discretion;

If the Voucher is redeemed for less than its face value, there is no entitlement to a credit, cash or new Voucher equal to the difference between the face value and the amount redeemed. Also, Vouchers are redeemable in their entirety only and may not be redeemed incrementally;

The Voucher has no cash value;

No cash back will be issued for partial redemption of the paid portion of a Voucher, except as required by law;

No cash back or credit will be issued for partial redemption of the promotional portion of the Voucher;

Use of a Voucher for alcoholic beverages is at the sole discretion of the Advertiser (which may be limited by law) unless otherwise noted on the Voucher;

Vouchers cannot be combined with any other coupons or promotions unless otherwise noted in the Voucher;

Vouchers cannot be used for taxes, tips, prior balances, shipping or handling, as applicable.

Please see the Terms of Sale for further information on Vouchers.

 

10. ADVERTISER RESPONSIBILITY

Please note that the Advertiser, and not Go Groopie is the seller of the Voucher Products and therefore the Advertiser is solely responsible for providing you with the Voucher Products and for the Voucher Products themselves and for redeeming any Voucher you Purchase. It is at the discretion of the Advertiser to determine whether Vouchers can be combined with any other promotions, vouchers, third party certificates or coupons.

As issuer of the Voucher, the Advertiser shall be solely responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Advertiser or its products and services, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Vouchers.

By purchasing a Voucher, a customer acquires the right to print a Voucher issued by the participating Advertiser and to redeem the Voucher according to its Voucher Conditions and the terms of this Agreement. Whether you choose to print and/or redeem the Voucher is within your sole control and at your sole discretion.

Please see the Terms of Sale for further information on Advertiser responsibility.

 

11. REFUNDS

Once we send you the Voucher, you may cancel the transaction at any time within 14 days from the day that you receive the Voucher. If you want to cancel, you must do so by sending an email to tell us you are cancelling the transaction to: support@gogroopie.com or by writing to us - in each case, always provided that you have not yet redeemed the Voucher.

The Advertiser is obligated to honour the Voucher in compliance with law. After 14 days, we do not provide refunds except if you are unable to redeem a Voucher before the applicable expiration of the Voucher because the relevant Advertiser has gone out of business or becomes insolvent or because the Advertiser refuses to honour the Voucher before the legally permitted expiration date. In such cases Go Groopie will refund the paid portion of your Voucher in the form of a credit which can be redeemed against future Go Groopie promotions. In order to receive the credit, you must provide the following information in writing by sending an email to support@gogroopie.com

identification of the Voucher (and the Voucher reference number) and the Advertiser with whom you sought to redeem the Voucher

statement of the date, time, and circumstances in which the Advertiser refused to redeem the Voucher, and

a statement, under penalty of perjury, that the Voucher has never been redeemed with the Advertiser.

 

Please see the Terms of Sale for further information on Refunds and Cancellations.

 

 

12. SUSPENSION AND TERMINATION

If you use (or anyone other than you, with your permission uses) the Website or Service or a Voucher in contravention of this Agreement, we may suspend your use (or anyone we believe to be connected to you and the breach in whatever manner) of the Service and/or Website (in whole or in part) and/or a Voucher. In such a scenario, we also reserve the right to terminate this Agreement immediately.

If we suspend the Service or Website or a Voucher, we may refuse to restore the Service or Website or Voucher until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of this Agreement.

We may change or discontinue the Website or any of the Services at any time without prior notice. We reserve the right to amend or terminate this Agreement at our election and for any reason, without prior notice. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.

Without limitation to anything else in this Clause 12 we shall be entitled immediately or at any time (in whole or in part) to : i) suspend the Site and / or the Service; ii) suspend you use of the Site and / or the Service; iii) suspend the use of the Site and / or the Service for persons we believe to be connected  (in whatever manner) to you; and / or iv) terminate this agreement immediately if:

You commit any breach of this Agreement

We suspect, on reasonable grounds, that you have, might or will commit a breach of this agreement; or

We suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person

Notwithstanding anything else in this Clause 12,We may terminate this agreement at any time

Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.  

Go Groopie shall fully co-operate with any law enforcement authorities or court order requesting or directing Go Groopie to disclose the identity or locate anyone in breach of this Agreement.

 

13. GOGROOPIE CREDIT

GoGroopie credit is a form of website currency that is issued by GoGroopie and may be applied as a credit towards the Purchase of eligible items sold on the Website. GoGroopie Credit is a form or credit only and has no cash value and cannot be refunded for cash. GoGroopie Credit is valid against all Purchases on the Site unless specifically mentioned otherwise.

In order to receive GoGroopie Credit you must first have a GoGroopie account which is in good standing. If your account is in good standing then we may issue you GoGroopie Credit (within our sole discretion) for any of the following reasons:

i) As a refund

ii) As an incentive to Purchase

iii) For referring a friend 

iv) As a form of goodwill for your custom

v) For any other reason we deem reasonable

There are generally two types of GoGroopie Credit we may issue:

i) “General GoGroopie Credit” which is credited straight to your account and must be used within one year of issuance otherwise it will expire and you will no longer be able to use it

ii) “Incentive Credit” is credit that we make available for a limited amount of time to be used in connection with a Purchase during that time and potentially subject to certain conditions. Incentive Credit will only be credited to an eligible Purchase if you make that Purchase within the time period and in the manner we specify; additionally, you may also need to apply the Incentive Credit toward your Purchase of the item. If you fail to follow the instructions you will not receive the Incentive Credit and no credit will be issued to you Purchase. In this respect Incentive Credit is time limited, conditional and applicable only to the extent you purchase an item. 

GoGroopie Credit can be used in the same way as cash when you Purchase on the Site – but it may not be applied automatically to your Purchase. When you checkout, prior to entering your payment details, you may have the option to elect to use your GoGroopie credit on the particular purchase of that item. If you have GoGroopie Credit and that item can be Purchased with GoGroopie Credit then so long as you elect to use GoGroopie Credit, credit will be applied to your Purchase. Please note that not all items can be Purchased with GoGroopie Credit. Whether an item can be Purchased with GoGroopie Credit is within our sole discretion. If an item is not eligible to be Purchased with GoGroopie Credit then whether you elect to use credit or not, you will need to pay for the item in cash. 

There are several rules and restrictions relating to GoGroopie Credit:

i) If we make your receipt of GoGroopie Credit on you doing (or not doing) something, then you must do (or not do) that requirement to receive the credit

ii) You cannot resell, distribute, allow somebody else to use or give your GoGroopie credit to anybody else

iii) You cannot combine your GoGroopie Credit with any other account you may have, nor can you transfer any GoGroopie Credit balances between accounts. It is only for you and is only usable with the account we give the GoGroopie Credit to.

iv) You cannot do anything fraudulent or dishonest to earn or acquire GoGroopie Credit

v) If an item has rules and restrictions relating to the use of GoGroopie Credit that are mentioned as part of the sale or advertisement of that item, such rules and restrictions apply to your use of GoGroopie Credit in respect of that item

We reserve the right to cancel, terminate, withdraw or discontinue GoGroopie Credit at any time for any reason. Further, if you breach any term of this Agreement we reserve the right to cancel your GoGroopie Credit. 

If we issue you with GoGroopie Credit it may not appear in you account immediately. When we issue you GoGroopie Credit, we will tell you how long we anticipate it will take before it appears in your account. Please bear with us if your GoGroopie Credit takes longer than expected.

You can earn GoGroopie Credit by referring your friends, relatives and other people to GoGroopie. If you satisfy the terms relating to the refer-a-friend scheme then you can earn a referral fee. Please note that the referral fee is subject to change and there is a lifetime cap for your and your account. Both amounts are regularly monitored and updated and are available on our Website. Please note that we reserve the right to turn on or off (in whole or in part) the refer-a-friend programme at any time, within our sole discretion. This will not affect any GoGroopie Credit previously earned through the programme. 

If you refer a friend a friend to GoGroopie, the following conditions need to be satisfied in order for you to receive your GoGroopie Credit;

i) You have Registered for a GoGroopie account;

ii) Any friend you refer must never have been subscribed to GoGroopie emails or had an account;

iii) Your friend(s) must click on the unique link that was sent to her/him and successfully Purchase that item via the link within 72 hours of you sending the link;

iv) The item your friend Purchased was not cancelled or withdrawn within sever working days from the date your friend Purchase the deal;

v) Any other conditions for the receipt of GoGroopie Credit have been met

 

14. DISCLAIMERS OF WARRANTY

While we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products, services and prices described in it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update such material.

We provide the Website and Services "as is", "with all faults" and "as available." We and our suppliers and Advertisers make no express warranties or guarantees about the Website, Services, Voucher or Voucher Products.

To the maximum extent permitted by law, we and our officers, directors, agents, vendors and Advertisers disclaim implied warranties that the Website and Services are merchantable, of satisfactory quality, accurate, timely, fit for a particular purpose or need, non-infringing or relating to the use of reasonable care and skill. We do not guarantee that Go Groopie will meet your requirements, is error-free, reliable, without interruption or available at all times. We do not guarantee that the results that may be obtained from the use of Go Groopie, including any Services or deals, will be effective, reliable, accurate or meet your requirements. We make no warranties as to privacy and security other than as expressly stated in the privacy policy. We do not guarantee that you will be able to access or use the Website or Services at times or locations of your choosing. No oral or written information or advice given by a Go Groopie representative shall create a warranty. You may have additional consumer rights under your local laws that this contract cannot change.

 

15. INDEMNITY 

You agree to defend, indemnify and hold harmless Go Groopie Limited, it’s officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to any reasonable fees arising from any claims or legal proceedings brought or threatened against us by any person) arising from:

your use of and access to the Service or Website or Voucher

the use of the Service of Website through your password

your violation of any term of this Agreement

your violation of any third party right, including without limitation any copyright, property, or privacy right

any claim that any Content submitted by you causes damage to a third party.

 This defence and indemnification obligation will survive this Agreement and your use of Go Groopie.

For further information on Indemnity please see the Terms of Sale.

 

16. STANDARDS AND LIMITATIONS OF LIABILITY

GoGroopie always strives to offer our customers the best possible Service. We will exercise reasonable care and skill in performing any obligation under this Agreement and we will not contravene the requirements of professional diligence in what we do. 

If there is a conflict between what we say in different parts of this Agreement then this Clause 16 shall take precedence over all other sections and provisions of this Agreement and sets out our entire Liability and your sole and exclusive remedies in respect of the performance, non-performance, purported performance or delay in performance of this Agreement or the service or Site (or any part of them); or otherwise in relation to this Agreement or the entering into or performance of this Agreement. 

We and any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of our group companies and our officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income or revenue, actual or anticipated profits, anticipated savings, loss of opportunity, goodwill, reputation, loss or damage to data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. To the maximum extent permitted by law we shall also have no Liability for indirect or consequential loss whether losses are foreseeable, known, foreseen or otherwise. 

Nothing in this Agreement shall exclude or limit our Liability for

fraud;

death or personal injury caused by negligence

any other liability which cannot be excluded or limited by applicable law

Your sole and exclusive remedy for any dispute with us is to discontinue your use of Go Groopie, the Website and the Services. In no event shall our liability, or the liability of our affiliates, officers, directors, agents, vendors or Advertisers, for any and all claims relating to the use of the Website and Services exceed the total amount of fees that you paid us during the previous one-year period for the specific service at issue. Our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to £50 except where for any Liability which cannot be excluded or limited by applicable law. 

We, our affiliates, officers, directors, agents, vendors and Advertisers, shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, inability to use, or reliance upon the Website and Services. These exclusions apply to any claims for lost revenues or profits, lost data, loss of goodwill or opportunity, work stoppage, computer failure or malfunction, or any other commercial damage or losses, even if we knew of should have known of the possibility of such damages. If any jurisdiction does not allow the exclusion of the limitation of liability for consequential or incidental damages in such jurisdiction, our liability, and the liability of our affiliates, officers, directors, agents, vendors and Advertisers, shall be limited to the extent permitted by law.

 

17. RESERVATION OF RIGHTS AND RELEASE

Go Groopie reserves the right, but has no obligation, to monitor, or take any action we deem appropriate regarding disputes that you may have with other customers of ours or any Advertisers. To the extent the law permits, you release us from any claims or liability related to any Content posted on the Website and from any claims related to the conduct of any other customers of ours or any Advertisers. You hereby waive any provision in any jurisdiction (if you are a resident of such jurisdiction), which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."

 

18. INTELLECTUAL PROPERTY

You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Website and Services, including applicable copyrights, trademarks, patents, service markets, trade names, designs and other proprietary rights, whether registered or unregistered. We are not granting any license to you under any of those intellectual property rights by virtue of this Agreement, except for the limited right to use the Website and Services in accordance with this Agreement.

“Go Groopie” is the trademark of Go Groopie Limited. Other product and company names that are mentioned on the Website or provided as part of the Services may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you in this Agreement.

The Content on Go Groopie, excluding all intellectual property of other sites obtained by way of API and linking and Content posted by our customers, is owned by Go Groopie. This includes, without limitation, the text, software, scripts, graphics, photos, videos, sounds, underlying source code and software (including applets and scripts), interactive features and the trademarks, service marks and logos contained therein ("Marks"). The Marks are owned or licensed to Go Groopie, subject to copyright and other intellectual property rights under UK law, the law of the jurisdiction where you reside, and international conventions. Content provided by Go Groopie is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, modified, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the Website and Services.

As between you and us, you retain any intellectual property rights in any copyrighted materials and trademarks that are contained in Content that you post to the Website. You grant us an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, with rights to sublicense through multiple levels of sublicenses, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights, under any and all of your intellectual property rights related to the Content in any manner we choose. If you have any rights to the Content that cannot be licensed to us (such as moral rights in some countries), you unconditionally and irrevocably waive the enforcement of such rights, and all claims and causes of action of any kind against us or related to our customers and partners anywhere in the world, with respect to such rights.

All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied, by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.

Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner of Merchant and may be protected appliance copyright or other law. This Agreement gives you no rights to such content.

Any material you transmit or post or submit to the Site (or otherwise to us) shall be considered as non-confidential and non-proprietary, subject to our obligations under data protection legislation and subject to any details you provide relating to receiving money from you. If for some reason, any part of that statement does not work as a matter of law then for anything which you supply to us from whatever source (e.g. via email, the Site or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material for the purpose of operating the Site and providing the Service.

 

19. ADVERTISEMENTS

We may place third-party advertisements in different locations on the Website and at different points during use of the Service. These locations and points may change from time to time - but we will always clearly mark which goods and services are advertisements (i.e. from persons other than us), so that it is clear to you which goods and services are provided by us on an objective basis and which are not (i.e. the advertisements).

You are free to select or click on advertised goods and services or not as you see fit.

Any advertisements may be delivered on our behalf by a third party advertising company.

No personal data (for example your name, address, email address or telephone number) will be used during the course of serving our advertising, but, on our behalf, our third-party advertisers or affiliates may place or recognise a unique "cookie" on your browser (see our Privacy Policy about this). This cookie will not collect personal data about you nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by any company, see our Privacy Policy about this here, which you can click on for more information: www.gogroopie.com/privacy_policy.  If you would like more information about cookies, please see our cookie policy: www.gogroopie.com/cookie_policy

 

20. ELECTRONIC COMMUNICATIONS 

The communications between you and Go Groopie use electronic means, whether you visit the Website or send us emails, or whether Go Groopie posts notices on the Website or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Go Groopie in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Go Groopie provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

 

21. ENTIRE AGREEMENT, CHANGES TO THIS AGREEMENT AND WAIVERS 

This Agreement, together with our Terms of Sale and Privacy Policy at www.gogroopie.com/privacy_policy and any other legal notices published by Go Groopie on the Website or any Voucher, shall constitute the entire agreement between you and Go Groopie. We may change the terms of this Agreement from time to time on a going-forward basis, and any such modifications become effective immediately upon being posted to the Website. It is your sole responsibility to check the Website from time to time to view any such changes in the Agreement. If you do not agree to any changes, if and when such changes may be made to the Agreement, you must cease use of the Website and Services. Your use of the Website and Services after any modifications to the Agreement indicates that you agree to such modified Agreement. Any changes to this Agreement (other than as set forth in this paragraph) or waiver of Go Groopie’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an authorised officer of Go Groopie. No purported waiver or modification of this Agreement by Go Groopie via telephonic or email communications shall be valid.

 

22. DATA PROTECTION

Please see our Privacy Policy at www.gogroopie.com/privacy_policy  which forms part of this Agreement.

rm part of or affect the interpretation of this Agreement; and

 

23. GENERAL TERMS

In this Agreement:

words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;

clause headings such as (at the start of this clause) are purely for ease of reference and do not form part of or affect the interpretation of this Agreement; and

references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".

Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other. 

You may not assign or delegate or otherwise deal with all or any of your rights or obligations under this Agreement. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under this Agreement to any person.

Except as expressly stated in this Agreement, all warranties, conditions and other terms, whether express or implied, by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.

We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).

This Agreement (and our Privacy Policy) and any other legal notices published by Go Groopie on the Website or any Voucher contain all the terms agreed between the parties regarding its subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between the parties prior to this Agreement except as expressly stated in this Agreement. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Agreement (unless such untrue statement was made fraudulently or was as to a matter fundamental to a party’s ability to perform this Agreement) and that party’s only remedies shall be for breach of contract as provided in this Agreement. However, the Service is provided to you under our operating rules, policies, and procedures as published from time to time on the Website.

No waiver by us of any default of yours under this Agreement shall operate or be construed as a waiver by us of any future defaults, whether or a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your liability under this Agreement.

Unless otherwise stated within this Agreement, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) sent by fax or by pre-paid post, to you at the address you supplied to us or to us at 330 High Holborn, London WC1V 7QT.

All provisions of this Agreement apply equally to and are for the benefit of Go Groopie, its subsidiaries, any holding companies of Go Groopie, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Agreement may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of this Agreement is otherwise enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

You and Go Groopie agree that any cause of action arising out of or related to Go Groopie must commence within 1 year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.

You represent that you are legally able to accept the terms of this Agreement. You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.

This Agreement (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with English law and both parties hereby submit to the exclusive jurisdiction of the courts of England. Disputes arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the English courts.

Use of the GoGroopie mobile applications is governed by the relevant provisions of the Terms and Conditions on this page. Should you purchase a Voucher via the Website or any Microsite, the Terms and Conditions relevant to the sale of that particular voucher will also apply to your purchase.

 

24. MISCELLANEOUS

The Website and the Service is owned and operated by Go Groopie Limited, a company registered in England and Wales whose registered office is at  330 High Holborn, London WC1V 7QT, England. If you have any queries please contact Customer Services at support@gogroopie.com.

 

 

Terms of Sale

1. THE BASICS

Who we are

We are Go Groopie Limited (trading as Go Groopie) and we are the seller of the Voucher you have purchased (and to which these Terms of Sale apply). We are a company registered in England with our registered office at 330 High Holborn, London WC1V 7QT. Our company registration number is 07363687 and our VAT number is GB106845024. We refer to ourselves as "Go Groopie “,"We", "Us" or "Our" in this document.

What we do

In addition to what we say we do in our Terms of Use, we are a company that sells Vouchers that can be redeemed with an Advertiser for the Voucher Products described on the Voucher subject to Voucher Conditions. We act as an intermediary between you and the Advertiser so that the Advertiser may supply to you the Voucher Products. We are never responsible for the supply of the Voucher Products.

What we are not

Go Groopie is not a Merchant nor an Advertiser. We sell Vouchers that can be redeemed with a Merchant or Advertiser. We do not sell, provide or supply any Voucher Products (which include products, local services and travel services. Any Voucher Products will always be supplied by a third party Merchant.

This Document

This legal document is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. You are agreeing to Purchase a Voucher from us on the terms of sale that appear below, which we call the "Terms of Sale".

Please read these Terms of Sale carefully. By making any Purchase you are agreeing to these Terms of Sale and you acknowledge that your Purchase is made subject to these Terms of Sale.

These Terms of Sale were most recently updated on 19 March 2014. We reserve the right to amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted online. You will be bound only to the Terms of Sale which you agree to when you make a Purchase and not any later Terms of Sale unless you expressly consent to such new Terms of Sale.

Please note that as a consumer, nothing in these Terms of Sale affects your non-excludable statutory, or legal, rights.

 

2. DEFINITIONS

In these Terms of Sale, we use various defined terms. You will know they are defined because they begin with a capital letter. 

"Advertiser" means a third party seller of goods, services or travel packages (hotel and / or flights) for which a Voucher can be redeemed for Voucher Products subject to Voucher Conditions. Please note an Advertiser may otherwise be referred to as a “Merchant”

"Advertisement" means any kind of promotional or advertising material that is published or otherwise displayed on the Website on behalf of the Advertiser;

"Agreement" means these terms and conditions and any amendments to them as we may make at our discretion;

"Content" means information and materials which a User can publish and/or obtain from the Website;

“GoGroopie Credit” means a pound-denominated amount of money that can be credited to a users’ GoGroopie account and which can only be used to Purchase a Voucher from GoGroopie.

“Liability” means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with these Terms of Sale (including liability expressly provided for under these Terms of Sale or arising by reason of the invalidity or unenforceability of any term of this Terms of Sale) – and for the purposes of this definition, all references to “Terms of Sale” shall be deemed to include any collateral contract;

"Microsite" means an auxiliary website supplementary to our Website including mobile applications, electronic communications or services, social networking sites, or any individual, business partner-specific, merchant-specific, city-specific, or other area-specific websites that link to or reference these terms of use;

"Purchase" means the purchase of a Voucher from the Website;

"Purchaser" means any User that has made a Purchase of has received the Voucher as a gift (provided that gifting is permitted under the Voucher Conditions relating to the particular Voucher);

"Register" means to create an account on the Website (and "Registration" or "Registering" means the action of creating an account);

"Service" means all or any of the services provided by Go Groopie via the Website (or via other electronic or other communication from Go Groopie) including mobile applications, our newsletters, emails we send you and the information services, content and transaction capabilities on the Website (including the ability to make a Purchase);

"User" means any person accessing or using the Website, the Services or any application authorised by Go Groopie but developed via a third-party developer, or the company or organisation on whose behalf that person accesses the Website, Services or other application;

"User ID" means a unique identifier for each User registered on the Website;

"Voucher" means a voucher which is sold by Us and which subject to Voucher Conditions allows the Purchaser to redeem it via the relevant Advertiser in exchange for Voucher Products offered by the Advertiser;

"Voucher Conditions" means the terms and conditions described on the Voucher and detailed in the Advertisement from which the Voucher was Purchased;

"Voucher Products" means the goods and/or services (including travel packages) offered by a particular Advertiser (or Merchant) which are described as part of the Voucher and in the Advertisement and which can be obtained in exchange for the Voucher (subject to Voucher Conditions);

"Website" means www.GoGroopie.com and any Microsite (otherwise referred to as “Site”).

 

3. MAKING A PURCHASE

In order to make a Purchase you must be 18 years of age or over. By making a Purchase you are agreeing that you are above 18 years of age.

Vouchers are directed solely at those who make a Purchase from the UK. We make no representation that a Voucher is available or otherwise suitable for use outside of the UK. If you choose to make a Purchase from locations outside the UK, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.

Any Purchase is for your non-commercial, personal use only (although you may give any Voucher to someone else for their personal use). You must never make a Purchase for business purposes without our express, written consent to do so.

We reserve the right to prevent you from making any Purchase for any reason whatsoever. Any such decision is within our sole discretion.

 

4. PURCHASE OF VOUCHERS

When you Purchase a Voucher, there are several contracts relevant to your Purchase. 

GoGroopie Site and Service Terms of Use which governs your use of the GoGroopie services (these are set out in the Site and Service Terms of Use, but include taking and processing payments made via the Website, sending you administrative and marketing emails, etc.) 

GoGroopie Terms of Sale which is your contract with GoGroopie to buy a Voucher which can be redeemed for Voucher Products with the Merchant. 

There is also a contract between you and the Merchant who supplies the Voucher Products. This contract is formed when you apply to redeem your Voucher. 

Finally, there is the contract between GoGroopie and the Merchant where the Merchant commits to GoGroopie to supply you with the Voucher Products when you apply to redeem your Voucher with the Merchant. For further information please see our FAQ or contact our customer service team if you have any questions or comments.

Completing a Voucher transaction

The transaction to Purchase a Voucher is only complete (and a contract for Purchase is made) when we email you confirming the transaction. An email is sent to you by us once you have confirmed your acceptance to the Site and Service Terms of Use, Privacy Policy, and these Terms of Sale and after we have taken payment. This email confirmation we send to you is our acceptance of the transaction; and it is at this point that a contract between you and us for the supply of a Voucher is created - which are these Terms of Sale. We keep a copy of the contract between us and we recommend that you print out these Terms of Sale for your own records.

 

Your right to cancel

We will make your Voucher available to you in your GoGroopie account or by email or both. When we do so, you are legally entitled to cancel the transaction at any time within 7 working days from the day after the day that you first receive the Voucher (whether by email or your account, whichever is earliest) provided of course that you have not yet redeemed the Voucher. If you do want to cancel, you must do so by sending us an email to tell us you are cancelling to: support@gogroopie.com or writing to us at the address we set out in Clause 1. Please note that for the purposes of these Terms of Sale, working days do not include a Saturday, Sunday or English public holiday.

 

5. RESPONSIBILITY 

Please note that it is the Merchant, and not GoGroopie, who is 

the seller of the Merchant Products/Services. 

the party who enters into a contract with the Purchaser redeeming the Voucher for the Voucher Products

solely responsible for providing you with the Voucher Products

who is solely responsible for accepting redemption of any Voucher you Purchase

 

6. RESTRICTIONS

All Vouchers are subject to the following restrictions;

All Vouchers are subject to availability including availability, timing, dates, sizes, colour and other options

Reproduction, sale, resale or trade of a Voucher is prohibited. Any attempt to carry out any of these will potentially void the Voucher at our discretion.

Vouchers redeemed with a Merchant are redeemable in their entirety only and may not be redeemed incrementally. If, for whatever reason, you redeem the Voucher with a Merchant for less than its face value, you are not entitled to a credit, cash or new Voucher equal to the difference between the face value and the amount redeemed.

It is at the discretion of the Merchant to determine whether Vouchers can be combined with any other promotions, vouchers (including Vouchers), third party certificates or coupons.

Neither We nor the Merchant are responsible for lost or stolen Vouchers or voucher codes or voucher security codes.

Each Voucher will have its own expiry date or expiry period which will be listed on the GoGroopie advertisement as well as your Voucher. The expiry date will vary depending on the Voucher you have purchased but it will expire on the date specified on the Voucher and/or in the advertisement on the GoGroopie website. For the avoidance of doubt, once your Voucher has expired it is no longer valid and is not redeemable for Voucher Products. GoGroopie reserves the right to refund such vouchers.

All Vouchers are multi-purpose vouchers that are subject to these Terms of Sale and to any terms and conditions of the relevant Merchant.

If you redeem your Voucher you may be required to pay shipping costs to the Merchant in order for the Merchant to deliver to you your Voucher Product. Any such costs may be payable directly to GoGroopie on behalf of the Merchant, or directly with the Merchant. We will always let you know about such delivery costs before you Purchase as part of the advertisement for the Voucher, as well as to whom and when you must pay those delivery costs. It is also possible that we may accept booking fees or other costs associated with redeeming your Voucher. Where we do accept such a booking fee or other cost, we do so on behalf of the Merchant and will always let you know before you Purchase.

Currently the sale of Vouchers by us is not subject to VAT. If UK VAT law changes we reserve the right to charge you VAT in addition to the price of the Voucher.

GoGroopie Vouchers are not for commercial use and are only for personal use either by the customer or given as a gift

As a condition of Purchase, we reserve the right to send you administrative emails, including information regarding your account activity and purchases, as well as updates about the Voucher you have purchased. You can opt-out of many of these administrative emails via our subscription centre. You will always be able to opt-out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of such email correspondence and you can manage your subscriptions by logging into your account.

Please note that it is your responsibility to ensure that any Voucher Products meet your specific requirements.

The following uses of a Voucher are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:

resell the Voucher

provide false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers; or

engage in any unlawful activity in connection with the use of a Voucher.

 

7. CANCELLATIONS, REFUNDS OR PROBLEMS

If you ever have problems redeeming your Voucher, we are here to help. We approach requests for refunds for unredeemed Vouchers as follows:

1. We will always try and help you receive the experience you purchased

2. If we cannot assist you in redeeming your Voucher, we will offer you GoGroopie credit to try another experience

3. If you do not want GoGroopie credit to use GoGroopie Credit because GoGroopie has let you down and the Voucher has not yet expired we will return the original price of your Purchase

If a business closes permanently prior to the expiry of your Voucher, we will always honour returns for those Vouchers that could not be redeemed. In accordance with the law, on the vast majority of deals, any unredeemed Voucher may be returned for a full cash refund with the first seven working days from the day after the day that you receive the Voucher. If you have already reeemed your Voucher and you are disappointed with your purchase, please contact us and we will evaluate returns on a case-by-case basis.

If you change your mind about buying a Voucher

Even if nothing has gone wrong, you are entitled by law to cancel your Voucher for any reason or no reason, as long as you are within the first 7 working days from the day after the day that you receive the Voucher (either by email or when your Voucher is available in your account, whichever is earlier). Any refund within those time limits will be a refund of the Purchase price of the Voucher (payable back via your original method of payment or alternatively in GoGroopie Credit). If you are outside of that time, then we are not obliged to give any refund for the Voucher and all requests will be assessed on a case-by-case basis. 

If your Voucher has expired

If your Voucher has expired you are not entitled to redeem your Voucher in exchange for the Voucher Products nor are you entitled to your money back or any refund. However, if you have been unable to redeem your Voucher prior to its expiry through no fault of your own (e.g. the Merchant refused to accept any Vouchers during the Voucher term) then it is possible that you may be able to receive a refund of GoGroopie credit or the purchase price of your Voucher (payable back via the original method of payment). This will depend on your ability to demonstrate to our reasonable satisfaction that your inability to redeem your Voucher was through no fault of your own. The decision to provide a refund to you, subject to other clauses mentioned in this clause, is at our sole discretion.

If you believe the Voucher Product does not match the Advertisement description

If the Voucher Products are not what you expect based on the description in the Advertisement before Purchase or the description on the Voucher and if you have a complaint, please contact the Customer Services team at GoGroopie. 

If we confirm to you that the description on the Website and the Voucher is correct and the Merchant is at fault or you are otherwise unsatisfied with what the Merchant provides: we will try and contact the Merchant to resolve the issue. Please note that (as per Clause 4 of these Terms of Sale), the Merchant (and not GoGroopie) is responsible to provide the Voucher Products related to your Voucher. Most Merchant will of course honour the Voucher properly. However should a Merchant not honour the Voucher properly for whatever reason, legally you must take action against the Merchant. However, at GoGroopie we go beyond our legal obligations and will investigate each query on a case-by-case basis. Depending on why you are unsatisfied and the particular circumstances, we may offer you a refund. This may be in the form of GoGroopie credit or alternatively we may refund the purchase price of your Voucher (back via the original method of payment). 

 

If the description on the Website and/or the Voucher is incorrect for some reason and you want to return your Voucher for that reason, then please let us know and we will refund the purchase price of your Voucher (payable back via your original method of payment). Whilst we pride ourselves on our professionalism, on rare occasions we may make mistakes. Please note that we are not liable for errors and omissions subject to provisions in Clause 7. If we notice an error, we may contact you about amending or cancelling a Voucher.

If you have already redeemed your Voucher (which includes bookings for services / travel packages or accommodation)

If you have problems regarding a Voucher that you have redeemed or you have problems with the Voucher Products or if you like to cancel a Voucher that you have redeemed for any other reason then in the first instance please contact the Merchant and the GoGroopie Customer Services team. Please note that (as per Clause 4 of these Terms of Sale), the Merchant (and not GoGroopie) is responsible to provide the Voucher Products related to your Voucher. Most Merchants will of course honour the Voucher properly. However should a Merchant not honour the Voucher properly for whatever reason, legally you must take action against the Merchant. However, at GoGroopie we go beyond our legal obligations and will investigate each query on a case-by-case basis. Refunds and cancellations where a Merchant has properly honoured the Voucher will be in accordance with the Merchant’s Terms and Conditions of sale and as such will be at their discretion. Depending on why you are unsatisfied and the particular circumstances, GoGroopie will discuss with the merchant your case on your behalf and we may offer you a refund. This may be in the form of GoGroopie credit or alternatively we may refund the purchase price of your Voucher (back via the original method of payment). 

 

Status of refunds

Please note that any refund in cash will be refunded back to you via your original method of payment. If your original method of payment has been cancelled or expired then it is possible you will need to coordinate with your bank or your payment services provider to obtain your refund if we pay it back to the cancelled or expired method of payment.

Accepting and rejecting refunds

The following is always true about any refund in respect of a Voucher accepted by you (as GoGroopie Credit or by funds refunded back via your original method of payment or otherwise):

1. You have 30 days from the date you receive the refund to reject the refund;

2. If you do not reject the refund during this time, the refund is always in full and final settlement of any and all claims you may have against GoGroopie related to or arising out of or connected to that Voucher;

3. GoGroopie is NEVER responsible in respect of, or to provide, goods and services related to a Voucher (including Voucher Products) or otherwise. Please see Clauses 4 and 5 of these Terms of Sale for further information. For the avoidance of doubt, GoGroopie is not a Merchant and is never responsible for the supply of a Voucher Product.

 

8. STANDARDS OF SERVICE AND LIMITATION ON OUR LIABILITY TO YOU:

GoGroopie always strives to offer our customers the best possible Service. 

We will exercise reasonable care and skill in performing our obligation under these Terms of Sale;

We have the right to sell Vouchers;

Vouchers are of satisfactory quality and fit for their purpose, subject to errors and omissions (see Clause 6 of these Terms of Sale for further information); and

We will not contravene the requirements of fairness or professional diligence in what we do.

If there is a conflict between what we say in different parts of these Terms of Sale, then Clauses 2 and 7 take precedence and sets out our entire Liability, and your sole and exclusive remedies in respect of:

the performance, non-performance, purported performance or delay in performance of these Terms of Sale or any Purchase (or any part of it or them); or

otherwise in relation to these Terms of Sale or the entering into or performance of these Terms of Sale.

Nothing in these Terms of Sale shall exclude or limit our Liability for any Liability which cannot be excluded or limited by applicable law

We do not warrant and we exclude all Liability in respect of Merchant Products/Services, for which Vouchers may be redeemed and in respect of the quality, safety, usability or any other aspect of the products or services in respect of which a Voucher is or may be redeemed (whether redeemed with a Merchant).

Please note that we shall have no liability for

loss of revenue;

loss of actual or anticipated profits;

loss of contracts;

loss of the use of money;

loss of anticipated savings;

loss of business;

loss of opportunity;

loss of goodwill;

loss of reputation;

loss of, damage to or corruption of data; and

indirect or consequential loss.

Apart from any liability that cannot be excluded or limited by applicable law, our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to:

in respect of any Voucher, 110% of the price paid for that Voucher; and

in respect of any other loss £50.

The limitation of Liability above also has effect in relation to any Liability arising because of the invalidity or unenforceability of any term of these Terms of Sale.

 

9. INDEMNITY

You shall indemnify us against each loss, liability or cost incurred by us arising out of any claims or legal proceedings which are brought or threatened against us by any person arising from:

a) your use of a Voucher; or

b) any breach of these Terms of Sale by you.

 

10. GENERAL

In these Terms of Sale:

words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;

clause headings such as ("GENERAL" at the start of this Clause) are purely for ease of reference and do not form part of or affect the interpretation of these Terms of Sale; and

references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".

Nothing in these Terms of Sale shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.

Except as expressly stated in these Terms of Sale, all warranties, conditions and other terms, whether express or implied, by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.

You may not assign or delegate or otherwise deal with all or any of your rights or obligations under these Terms of Sale (except with our permission, which includes giving a Voucher as a gift). We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these Terms of Sale to any person.

We shall not be liable for any breach of our obligations under these Terms of Sale where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control.

These Terms of Sale (and our Privacy Policy and Cookie Policy) contain all the terms agreed between the parties regarding its subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between the parties prior to these Terms of Sale except as expressly stated in these Terms of Sale. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into these Terms of Sale (unless such untrue statement was made fraudulently or was as to a matter fundamental to a parties ability to perform this Agreement) and that parties only remedies shall be for breach of contract as provided in this Agreement.

No waiver by us of any default of yours under these Terms of Sale shall operate or be construed as a waiver by us of any future defaults, whether of a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your Liability under these Terms of Sale.

Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) or by pre-paid post. Any notice we send to you will be at the address you supplied to us when you registered for your GoGroopie account. You can send any notice to us at our registered office address.

All provisions of these Terms of Sale apply equally to and are for the benefit of GoGroopie, its subsidiaries, any holding companies of GoGroopie, companies part of the GoGroopie, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that these Terms of Sale may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of these Terms of Sale is otherwise enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it. This means that unless the first sentence above applies to a given situation, you and us are the only people who can enforce these Terms of Sale.

In any event, the provisions of Clauses 2, 4, 7,8 ,9 of these Terms of Sale, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of these Terms of Sale. In the event you Purchase a Voucher again, then the provisions of the terms of sale that then apply will govern your Purchase.

If any provision of these Terms of Sale is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms of Sale shall not be affected.

We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, you must do so within the United Kingdom (and English courts shall have the exclusive jurisdiction for your legal claim). If you live in England and Wales the laws of England shall apply; if you live in Scotland then Scottish law shall apply. The previous sentence applies to all non-contractual relationships between you and us.

 

11. MISCELLANEOUS

The seller of the Voucher GoGroopie Ltd, a company registered in England and Wales whose registered office is at 330 High Holborn, London WC1V 7QT, England. If you have any queries please contact Customer Services at support@gogroopie.com.