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General
 
All GoGroopie vouchers are subject to availability.
 
All GoGroopie vouchers are redeemed when an order is placed or a booking is made.
 
The GoGroopie voucher cannot be exchanged for cash subject to our refund policy.
 
The GoGroopie voucher is redeemable in its entirety only and may not be redeemed incrementally. 
 
The GoGroopie voucher does not cover additional tax, service charge, gratuity or postage unless otherwise stated in the advert.
 
Delivery of items is limited to the UK only, unless otherwise stated.
 
The GoGroopie voucher cannot be combined with other offers, except as permitted by the merchant.
 
Certain GoGroopie vouchers have a ‘Must use/book by date’ your GoGroopie voucher must be redeemed by that date – GoGroopie reserves the right to offer refunds on un-redeemed vouchers. 
 
The GoGroopie voucher is not valid for commercial use. 
 
GoGroopie reserves the right to offer any form of refund once a GoGroopie Voucher has been redeemed. 
 
FAQs
 
How to use my GoGroopie voucher?
 
Using your voucher is simple. Just scroll to the section of your voucher that says ‘Instructions’.
 
Follow those instructions carefully to ensure a smooth redemption, then enjoy your deal!
 
My voucher code is Invalid?
 
With most of our voucher codes you need to wait until 3pm the following day for the voucher to become active. If you have waited until 3pm the next day and the voucher code is still showing as invalid, simply email Support@GoGroopie.com and they will get it activated with the merchant straight away.
 
What dates are available for me to make my booking?
 
As availability is constantly changing for each arrival date we always recommend that you check with the service provider prior to purchase if you have a specific date in mind to avoid disappointment. 
 
When will I receive my order? 
 
You can check the delivery deadline on the ‘Fine print’ section on all our deals. Please note the timescale shown is not from the point you purchase the voucher but is from the point you redeem it.
 
I want to purchase a voucher for a holiday abroad. Will I get the same protection I would get if I booked in the travel agents?
 
Yes! We only work with companies who are ATOL licensed so they can provide you with the same cover as you get if you went into the travel agents.
 
How can I change the delivery address? 
 
You can do this by contacting the merchant directly just quote your name, voucher code and your new delivery address. Do this as soon as possible to ensure the order is redirected.
 
How do I contact the merchant?
 
As a requirement of each merchant who works with us they must have a customer support email address which is checked and responded to regularly. You can find this email address on either the voucher or the merchants ‘Contact’ page, if you don’t get a response within 72hrs please email Support@gogroopie.com who will contact the merchant for an urgent response to your query. 
 
 
GoGroopie 7 Day Guarantee 
 
With all our GoGroopie vouchers you are entitled to a 7 day cooling off period in which you can cancel your voucher via:
 
Email: Support@GoGroopie.com
 
Phone: 02034740107
 
Post:  Customer Support
                  GoGroopie Ltd
             330 High Holborn
                              London
                          WC1V 7QT
 
Please note: there is a time delay between receiving your cancellation request and our confirmation of the cancellation. However the request is based on the original date in which the cancellation is received not the date it is actioned.